Shipping & Delivery
How long does shipping take?
How long does shipping take?
Your order will usually arrive within 1-2 business days. There may be occasional delays with international shipments, but this is rather the exception.
How much does shipping cost?
How much does shipping cost?
Shipping costs €4.90 throughout Germany, but shipping is free for orders over €29.
Do you also deliver abroad?
Do you also deliver abroad?
Yes, we currently ship throughout Europe and are working on expanding our shipping area.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email . There you will find a tracking number . When you complete your purchase, we will also provide you with the estimated delivery date.
What if there's a problem with my order?
What if there's a problem with my order?
Should there be a problem with your order, please contact our customer service as soon as possible . You can reach us by email , phone , or via the contact form on our website.
Please have your order number ready and briefly describe your request so that we can help you quickly and easily .
Returns & Refunds
What are your return policies?
What are your return policies?
We offer a 30-day return policy for most products. Items must be in their original condition , unused , and in their packaging . You can find more information about eligible products on our Returns Policy page .
How can I arrange a return?
How can I arrange a return?
To initiate a return, please contact our support team with your order number and the reason for the return . We will then send you detailed instructions , including the return address.
Sustainability & Environmental Protection
How environmentally friendly is your packaging?
How environmentally friendly is your packaging?
We use recycled bottles (PCR) for most of our cleaning products and develop bottles and spray heads for long-term use. Refill canisters are available for almost all products, significantly reducing packaging waste. And we're constantly working to improve our packaging and make it more environmentally friendly.
Why are your liquid products packaged in plastic bags?
Why are your liquid products packaged in plastic bags?
Our liquid products are sealed in plastic bags to prevent leakage during shipping. This protects your order and ensures that everything arrives undamaged.
What measures are you taking to reduce your carbon footprint?
What measures are you taking to reduce your carbon footprint?
We prioritize short transport routes, use recycled materials like PCR plastic, and offer refill solutions that save on packaging and CO₂. We also ship with DHL GoGreen and plant trees in partnership with Eden: People + Planet to actively offset emissions. Our goal: to minimize our footprint while continuously improving.